Shipping Policy
We currently only deliver Orders placed via the Website/Website Call Centre to addresses within the United Arab Emirates. A variety of Order delivery/collection methods are available as set out below. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.
Minimum order Amount
Minimum order amount through our website is 200 AED. Deliveries are free for all orders.
Delivery
The following options are available for delivery to your requested address in the United Arab Emirates:
Free delivery within the UAE in 1-3 days
Monday to Friday Order processing cut off time is 14:00
Orders placed after the cut-off time and/or on any UAE public holiday will be deemed placed on the first day following the date on which the Order was submitted.
Delivery timelines are estimates, see further details below.
We reserve the right to impose redelivery charges where your Order is not accepted at the address supplied to us on the confirmed date of delivery.
Click and Collect:
Simply select “Click & Collect” and your preferred collection store during the Order process. You will be required to pay in full for the Order prior to collection. No delivery fee applies to Click and Collect. We will notify you when the item is ready for collection by sending you a “Ready to Collect” e-mail notification. Please wait for this confirmation before you come in to collect your Order. In order to collect the Order, please bring the “Ready to Collect’ notification as well as either a valid passport, driving licence or Emirates ID. You may opt at the time you place the Order to have a third party collect your Order on your behalf. The person authorized by you to collect your Order (or any gift recipient) will need to present the “Ready to Collect” notification plus their passport/driving license/Emirates ID at your chosen Click and Collect location in order for us to release the Order to them. You hold us harmless from all liability for releasing your Order to any person indicated by you while placing the Order presenting such documentation to us. Please note that items not collected within 7 days of delivery to your Click and Collect location will be made available for sale and a refund issued to the tender type you used to pay.
General Conditions: Delivery and Click & Collect:
Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.
Orders are delivered weekly excluding UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.
FREE DELIVERY ON ORDERS OVER 200 AED
Free delivery applies within the UAE when you spend over 200 AED or more online in a single order delivered to a single address. The basket value retained to determine the delivery fee is calculated inclusive of any other.